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  • What will be the impact on currently saved Mini Call?

    •  Customers should call IVR 573 to access their old Mini Call saved on the old platform
    •  Any Mini Call saved on the customer inbox after the launch date will be retrieved normally via calling *0* for new ones and *1* for old ones

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  • What is the VSMS re-pricing that was announced by Etisalat?

    The Voice SMS new prices enable the customer to send Voice SMSs for 29 piaster per message to any mobile in Egypt.

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  • Who is eligible for the new prices?

    All Etisalat Customers are eligible to the new prices Green Line, Ahlan, Super Raseed, Options, Yearly and business customers are eligible for the promotion.

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  • How do I subscribe to it?

    All Etisalat customers will

    enjoy the new prices automatically with NO need to subscribe

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  • Can I still add a background music to the voice SMS and enjoy the new prices?

    Yes, you can add a background and enjoy the same price rate (29 pt/VSMS) in addition to 10 pt the price of the background.

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  • How much does it cost to send a VSMS to a group of people?

    New prices are available for groups’ feature as well and they are charged 29 piaster per recipient

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  • What about listening to a VSMS is there a change in its prices?

    Listening to a VSMS prices are not changed. If you receive a VSMS from an Etisalat subscriber you will listen to it for free for the first time. If you listen to an old VSMS you will be charged at your normal minute rate.

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  • Will the Voice SMS be received if customer roamer or not ?

    The customer should receive the voice SMS and will be charged as a terminating / Outgoing call while roaming

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  • How can I send a Voice SMS?

    Simply dial * followed by the desired number. EX: *011-11111111

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  • How will the receiver receive the Voice SMS?

    If you send a Voice SMS to an Etisalat number, the receiver will receive the voice SMS as a normal call. If you send a voice SMS to any other operator, the receiver will receive an SMS notification with an Etisalat number to call and retrieve the voice SMS.

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  • What is the length of each VSMS?

    The call will be resent to the B-party every 2 Min for 3 times. If still no answer, SMS notification will be sent

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  • What is the validity of each VSMS that customer retrieved?

    No limited time

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  • How many VSMS customer can keep it?

    20 Voice Sms

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  • Can I send international VSMS?

    Yes, The International VSMS is a service that allows the customers to send VSMS to internationally to Etisalat U.A.E only for the time being and soon will be availed to the rest of the world. the international VSMS Costs 80 pt per VSMS 

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  • How can I send a group Voice SMS?

    You can send Voice SMS to a group of people maximum of 10 contacts using 2 options, direct group or predefined groups.

     Sending Voice SMS to direct group:

    Simply dial *2* followed by the number(s) you would like to send the Voice SMS to.

    Sending SMS to predefined groups:

    You must first create your groups through your account on the internet. Go to vsms.etisalat.com.eg and add a new group. After adding your new group and the contacts to be included in that group, you will see what group number it is. to send your group Voice SMS to this group in the future, simply dial *2 and then the group number. For example: If you would like to send a group Voice SMS to group number 4, dial *24 and you message will be sent automatically.

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  • Sending Voice SMS with a background

    To send a Voice SMS with background music dial * and the number you wish to send the Voice SMS to then press any key to go to the menu and press 5 in order to add a background to your SMS before sending.

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  • How can I send a Voice SMS to a number that I want on my speed dial?

    In order to create your speed dial account, dial *7 followed by the speed dial number (1-9) then * and the number you wish to store. For example: *73*01111234555. Then later on all you have to do is dial *73 to send a Voice SMS automatically to the number stored.

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  • Can i use voice SMS while roaming ?

    Please note that the service is not working while roaming for any country

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