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My Etisalat (Account)
My Etisalat (Account)

Hekaya

Hekaya is the only tariff which allows you to renew your bundle for 1 week, 2 weeks, 3 weeks, or one month. Hekaya also offers you the best bundles, you can add up to 4 family members and all will enjoy Double the social Megabytes and Double the minutes to Etisalat. Even if you have due amount, you can renew your bundle normally and settle it later. New Hekaya customers will enjoy double bundle quota for 3 Months.

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Detail
With Hekaya, you can add your family and friends lines under your bundle and you will call each other for free . You and your family will also enjoy Double the social Megabytes and Double the minutes to all Etisalat numbers the whole month. All these benefits are for Free and with no additional fees and if you have any due amount, you can renew your bundle normally and you can settle it later. You can renew your bundle for a month or you can renew for 1 week, 2 weeks, 3 weeks.
To enjoy all the above, opt in Hekaya by calling 525 or through

My Etisalat

Terms and Conditions Applied.
Hekaya Monthly Bundles
 
Rate Plan Hekaya 35   Hekaya 50          Hekaya 65          Hekaya 100          Hekaya 150          Hekaya 200         
Monthly Fees (including Recharge Tax)    35 EGP 50 EGP 65 EGP 100 EGP 150 EGP 200 EGP
Main Bundle Mixes
Double bundle quota for 3 months
850
1,700
1,400
2,800
2,000
4,000
3,300
6,600
6,000
12,000
9,000
18,000
Double the Minutes to Etisalat
1 Mix = 2 Minutes to Etisalat (applying the fair consumption policy)
Double the Social Megabytes
Double bundle quota for 3 months
1,700 Megabyte
3,400 Megabyte
2,800 Megabyte
5,600 Megabyte
4,000 Megabyte
8,000 Megabyte
6,600 Megabyte
13,200 Megabyte
12,000 Megabyte
24,000 Megabyte
18,000 Megabyte
36,000 Megabyte
Number of Free Lines - 1 1 1 2 3
Free Family minutes - 300 500 500 750 1,000
Short codes *689*35# *689*50# *689*65# *689*100# *689*150# *689*200#
or visit

My Etisalat

Early Renewal Dial *807# and renew your bundle at any time
  • To add/remove a family member, to monitor your consumption and the consumption of your family members.
  • and to transfer units to family members, please dial *319# or through

    My Etisalat

Hekaya weekly Bundles
  • Renew Hekaya weekly bundles without settling any open amount.
To renew your bundle, dial *809# or through

My Etisalat

Rate Plan Hekaya 35 Hekaya 50 Hekaya 65 Hekaya 100 Hekaya 150 Hekaya 200
1 Week Renew (25% from monthly bundle)
Dial *809*1#
9.30 EGP
212 Mix
13.25 EGP
350 Mix
17.25 EGP
500 Mix
26.50 EGP
825 Mix
39.75 EGP
1500 Mix
53 EGP
2250 Mix
2 Weeks Renew (50% from monthly bundle)
Dial *809*2#
18.55 EGP
425 Mix
26.50 EGP
700 Mix
34.50 EGP
1000 Mix
53 EGP
1650 Mix
79.50 EGP
3000 Mix
106 EGP
4500 Mix
3 Weeks Renew (75% from monthly bundle)
Dial *809*3#
27.85 EGP
637 Mix
39.75 EGP
1050 Mix
51.70 EGP
1500 Mix
79.50 EGP
2475 Mix
119.25 EGP
4500 Mix
159 EGP
6750 Mix
  • Hekaya weekly bundles charging policies follows that on Hekaya monthly bundles
  • All prices are including recharge tax.
 
Hekaya E-Payment:
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Charging Method:
Rate Plan Hekaya 35 Hekaya 50 Hekaya 65 Hekaya 100 Hekaya 150 Hekaya 200
Maximum limit of Consumption in Mixes 120 Mix 400 Mix 500 Mix 850 Mix 1500 Mix 2700 Mix
Maximum limit of Consumption in Minutes 240 Minutes 800 Minutes 1000 Minutes 1700 Minutes 3000 Minutes 5400 Minutes
  • Applying the Fair consumption rule, afterwards 1 Minute to Etisalat= 1 Mix
  • 1 Mix = 2 Megabytes Social (Social Apps: Facebook, Messenger, Instagram, Snapchat, Twitter, WhatsApp,& TikTok)
  • 1 Megabyte other than Social = 1 Mix
  • 1 minute to other operators = 5 Mix
  • Cost of each minute, SMS, and Megabyte after bundle expiry is 19 PTS.
 
Important Numbers:
*319#
Add Family Member
Balance Inquiry
Remove Family Member
Transfer Units
*3333#
Latest Offers
Hekaya Services
Bundle and Balance Inquiry
Connect Bundles
Change Bundle
*807# Early Renewal
*011# Best Offers and Surprises from Hekaya
*898# Extra Social Add-on
*626# Extra Add-ons
*806# Other-operators minutes limit
*304# International Service
*838# For usage inquiry
You can enjoy all the above features using

My Etisalat

Important Information
  • If you renew your bundle on renewal date or before, all remaining Mixes shall be transferred to the next month
  • The monthly fees of all Hekaya bundles are recharge-tax inclusive.
  • In case you consumed all the bundle mix, you can renew your bundle using early-renewal service through *807# or you will be charged with a flat rate of 19PTs for every minute or megabyte consumed.
  • When you add a free line to your family bundle, you will be able to choose the mix units that is transferred to him every month from your main bundle mix units from 0%, 10% or 25%. You can change it anytime though MyEtisalat App
  • The main line can redistribute the shared Mixes at any time during the month through *319#
  • The main line can transfer additional Mixes to any Family line at anytime during the month through *319#
  • Any family line can transfer any amount from his mixes to the main line and to other family lines as well at anytime during the month through *319#
  • You will consume your main quota first then consume the carried-over units from last month.
  • In case you activated international service on Hekaya, you will be charged 5 mix for every second you make. The service is valid for all the countries except for the hard to reach and satellite countries.
  • After weekly bundle expiry date, you will be on Hekaya monthly temp bundle and you must recharge the full monthly bundle fees and dial *807# to renew monthly bundle.
  • You can renew Hekaya weekly bundles up to three times per month.
  • Customer will not be able to enjoy weekly bundles if there is a child added to the account.
  • Customer can enjoy renewing 1 week, 2 weeks, 3 weeks depending on customer’s choice.
  • Customer is granted two days to recharge the required amount for the weekly bundles; if the weekly bundle is not activated within two days, customer will be required to opt in the weekly again.
  • Hekaya weekly bundles charging policies follows that on Hekaya monthly bundles.

 

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