Hekaya

My Etisalat (Account)

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My Etisalat (Account)

Hekaya

Hekaya is the only tariff which allows you to renew your bundle for 1 week, 2 weeks, 3 weeks, or one month. Hekaya also offers you the best bundles, you can add up to 4 family members and all will enjoy Double the social Megabytes and Double the minutes to Etisalat. Even if you have due amount, you can renew your bundle normally and settle it later. New Hekaya customers will enjoy double bundle quota for 3 Months.

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Detail

With Hekaya, you can add your family and friends lines under your bundle and you will call each other for free . You and your family will also enjoy Double the social Megabytes and Double the minutes to all Etisalat numbers the whole month. All these benefits are for Free and with no additional fees and if you have any due amount, you can renew your bundle normally and you can settle it later. You can renew your bundle for a month or you can renew for 1 week, 2 weeks, 3 weeks.

To enjoy all the above, opt in Hekaya by calling 525 or through

My Etisalat

Terms and Conditions Applied.

Hekaya Monthly Bundles

Rate Plan	Hekaya 35	Hekaya 50	Hekaya 65	Hekaya 100	Hekaya 150	Hekaya 200
Monthly Fees (including Recharge Tax)	35 EGP	50 EGP	65 EGP	100 EGP	150 EGP	200 EGP
Main Bundle Mixes Double bundle quota for 3 months	850 1,700	1,400 2,800	2,000 4,000	3,300 6,600	6,000 12,000	9,000 18,000
Double the Minutes to Etisalat	1 Mix = 2 Minutes to Etisalat (applying the fair consumption policy)
Double the Social Megabytes Double bundle quota for 3 months	1,700 Megabyte 3,400 Megabyte	2,800 Megabyte 5,600 Megabyte	4,000 Megabyte 8,000 Megabyte	6,600 Megabyte 13,200 Megabyte	12,000 Megabyte 24,000 Megabyte	18,000 Megabyte 36,000 Megabyte
Number of Free Lines	-	1	1	1	2	3
Free Family minutes	-	300	500	500	750	1,000
Short codes	68935#	68950#	68965#	689100#	689150#	689200#
or visit My Etisalat
Early Renewal	Dial *807# and renew your bundle at any time

To add/remove a family member, to monitor your consumption and the consumption of your family members.
and to transfer units to family members, please dial *319# or through
My Etisalat

Hekaya weekly Bundles

Renew Hekaya weekly bundles without settling any open amount.

To renew your bundle, dial *809# or through

My Etisalat

Rate Plan	Hekaya 35	Hekaya 50	Hekaya 65	Hekaya 100	Hekaya 150	Hekaya 200
1 Week Renew (25% from monthly bundle) Dial 8091#	9.30 EGP 212 Mix	13.25 EGP 350 Mix	17.25 EGP 500 Mix	26.50 EGP 825 Mix	39.75 EGP 1500 Mix	53 EGP 2250 Mix
2 Weeks Renew (50% from monthly bundle) Dial 8092#	18.55 EGP 425 Mix	26.50 EGP 700 Mix	34.50 EGP 1000 Mix	53 EGP 1650 Mix	79.50 EGP 3000 Mix	106 EGP 4500 Mix
3 Weeks Renew (75% from monthly bundle) Dial 8093#	27.85 EGP 637 Mix	39.75 EGP 1050 Mix	51.70 EGP 1500 Mix	79.50 EGP 2475 Mix	119.25 EGP 4500 Mix	159 EGP 6750 Mix

Hekaya weekly bundles charging policies follows that on Hekaya monthly bundles
All prices are including recharge tax.

Hekaya E-Payment:

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Charging Method:

Rate Plan	Hekaya 35	Hekaya 50	Hekaya 65	Hekaya 100	Hekaya 150	Hekaya 200
Maximum limit of Consumption in Mixes	120 Mix	400 Mix	500 Mix	850 Mix	1500 Mix	2700 Mix
Maximum limit of Consumption in Minutes	240 Minutes	800 Minutes	1000 Minutes	1700 Minutes	3000 Minutes	5400 Minutes

Applying the Fair consumption rule, afterwards 1 Minute to Etisalat= 1 Mix
1 Mix = 2 Megabytes Social (Social Apps: Facebook, Messenger, Instagram, Snapchat, Twitter, WhatsApp,& TikTok)
1 Megabyte other than Social = 1 Mix
1 minute to other operators = 5 Mix
Cost of each minute, SMS, and Megabyte after bundle expiry is 19 PTS.

Important Numbers:

*319#	Add Family Member Balance Inquiry Remove Family Member Transfer Units
*3333#	Latest Offers Hekaya Services Bundle and Balance Inquiry Connect Bundles Change Bundle
*807#	Early Renewal
*011#	Best Offers and Surprises from Hekaya
*898#	Extra Social Add-on
*626#	Extra Add-ons
*806#	Other-operators minutes limit
*304#	International Service
*838#	For usage inquiry
You can enjoy all the above features using My Etisalat

Important Information

If you renew your bundle on renewal date or before, all remaining Mixes shall be transferred to the next month
The monthly fees of all Hekaya bundles are recharge-tax inclusive.
In case you consumed all the bundle mix, you can renew your bundle using early-renewal service through *807# or you will be charged with a flat rate of 19PTs for every minute or megabyte consumed.
When you add a free line to your family bundle, you will be able to choose the mix units that is transferred to him every month from your main bundle mix units from 0%, 10% or 25%. You can change it anytime though MyEtisalat App
The main line can redistribute the shared Mixes at any time during the month through *319#
The main line can transfer additional Mixes to any Family line at anytime during the month through *319#
Any family line can transfer any amount from his mixes to the main line and to other family lines as well at anytime during the month through *319#
You will consume your main quota first then consume the carried-over units from last month.
In case you activated international service on Hekaya, you will be charged 5 mix for every second you make. The service is valid for all the countries except for the hard to reach and satellite countries.
After weekly bundle expiry date, you will be on Hekaya monthly temp bundle and you must recharge the full monthly bundle fees and dial *807# to renew monthly bundle.
You can renew Hekaya weekly bundles up to three times per month.
Customer will not be able to enjoy weekly bundles if there is a child added to the account.
Customer can enjoy renewing 1 week, 2 weeks, 3 weeks depending on customer’s choice.
Customer is granted two days to recharge the required amount for the weekly bundles; if the weekly bundle is not activated within two days, customer will be required to opt in the weekly again.
Hekaya weekly bundles charging policies follows that on Hekaya monthly bundles.

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