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My Etisalat (Account)
My Etisalat (Account)

About us

Etisalat Misr is a subsidiary of Etisalat group one of the first telecom operators in the world to launch the 4G with total presence in 16 countries across Africa, Middle East and Asia. Etisalat group entered the Egyptian market in May 2007.

Etisalat Misr achieved technology leadership by introducing for the first time to the Egyptian market a host of 3.5G services, such as video calling, mobile TV, mobile broadband internet and data services and launched the 4G on 19th September 2017.

Today, Etisalat Misr’s product and service portfolio is covered by high quality 2G and 3G network covering and serving 99% of the population in Egypt. 

Etisalat Misr also provides international services, and its customers enjoy competitive international rates to all destinations around the globe through it’s own international gate way, complemented by offering  internet services to its customers at home and on the move.

Etisalat Misr from launch to date has maintained technology leadership and serves millions of customers across Egypt with the best quality of products and services making it a market leader in the telecom industry in Egypt and aiming to “Become the brand of choice in the Egyptian telecom market”.

Executive Team

  • Hazem Metwally, Chief Executive Officer

    Engineer Hazem Metwally, a 1991 graduate in telecommunications engineering, Cairo University, began developing his talent and experience working in a private business before becoming Head of Consumer Marketing at Vodafone Egypt in 2001. He played a major role in developing Vodafone’s mobile products and content, focusing on insightful understanding of the evolving needs of customers. Eng. Metwally moved to Etisalat Misr in 2007, as the Chief Commercial Officer. Besides managing the company’s sales, marketing, and customer care functions, he spearheaded a series of accomplishments that reshaped the Egyptian mobile market and won Etisalat Misr the lion’s share of growth in revenues and subscribers, positioning its brand as one of the top mobile operators in the Egyptian market. He rose to become the Chief Operating Officer in 2012, and since 2015 he has been Chief Executive Officer at Etisalat Misr.

  • Khaled Hegazy, Chief Corporate Affairs Officer

    Chief Corporate Affairs Officer Khaled Hegazy holds an MBA in marketing and international business and a bachelor’s degree in mechanical engineering from The American University in Cairo. He brings extensive experience to his post at Etisalat Misr, having begun his career serving as the Vice President of PITO - a prominent commercial representation company that represents industrial firms from Europe, Asia and the United States-, and also heading External Relations for Procter and Gamble Near East. He then worked with Vodafone Egypt as External Affairs and Legal Director.   Mr. Hegazy is highly active in the Egyptian business community as a member of several forums and associations, including Egypt’s International Economic Forum, the American Chamber of Commerce, the Egyptian Junior Businessmen’s Association and the Canadian Egyptian Business Council.   As Chief Corporate Affairs at Etisalat Misr, Officer Khaled Hegazy manages corporate strategy, operational excellence, legal affairs, governmental relations, and international operations and carriers. He also oversees the external and internal communications departments, which includes public and media relations, corporate social responsibility and Etisalat Foundation.

  • Ehab Rochdy, Chief Financial Officer

    Chief Financial Officer Ehab Rochdy brings more than 28 years of experience in finance and over 18 years in the GSM telecom industry to Etisalat. He formerly served as Vice President and CFO of PMCL (OT Pakistan), and as Financial Controller in both Vodafone Egypt and Ernst & Young. In 2008, he joined Etisalat Misr and started establishing strategic objectives for increasing the efficiency of its finance department, including: management accounts, financial statements and companies forecasting, and their associated accounting policies and internal control systems. In addition to that, Mr. Rochdy has experience with local and offshore financial institutions and in raising companies funds, as he has managed major financing projects; in particular Etisalat Misr’s successful closure of an international syndication of USD1.3 billion, PMCL’s successful closure of an international high-yield bond of USD250 million and multi-sourced ECA financing for an aggregate amount of USD650 million. He is also experienced in mergers and acquisitions of various business firms.

  • Khalid Murshed, Chief Technology Officer

    Chief Technology Officer Khalid Murshed has 19 years of experience in the GSM telecom industry, having started his professional career with Etisalat in 1998 as part of the GSM Mobile System Planning team. He is a graduate of the Etisalat University College of Engineering, Sharjah, and holds a bachelor’s degree in engineering and communications.   In 2004, he was seconded to the mobile launch team as Manager of Mobile Network Planning in the Western Region, in the Kingdom of Saudi Arabia. His successful planning of a Hajj event in the first year of operation led to his appointment as Director of Network Development in the Central Region, involving responsibilities for E2E network development. He became Vice President for Mobile Network Development at Du, based in Dubai, in 2008. Four years later he was selected to lead the E2E Network Development and Operation. Eng. Murshed has been a member of the Etisalat Misr team since 2013, when he joined the company as Chief Technical Officer. In November 2016 he managed both the Technical and IT departments, a change intended to improve company resources and help achieve its goals, especially with the coming launch of 4G LTE. 

  • Faisal El Rais, Chief Human Resources and Administrative Officer

    After taking his master’s degree in economics from Eastern Washington University, Mr. Faisal El Rais joined Etisalat UAE in 1997, with responsibility for HR performance, training and development, operations and hiring and sourcing. A one-year appointment with the Etisalat network operator Canar Telecom in Sudan followed, in 2005, which saw him carrying out the functions of administration, HR, hiring and contracts.   Mr. Faisal returned to Etisalat UAE in 2006 as Service Manager, Director of Operations and VP for Operations, he handled payroll, policies and investigations. In 2017 he joined Etisalat Misr as Chief Human Resources and Administrative Officer.