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My Etisalat (Account)
My Etisalat (Account)

About us

Etisalat Misr is a subsidiary of Etisalat Group, which started its operations in 1976 and quickly expanded to operate in 16 countries across Africa, the Middle East and Asia.
 
Etisalat Misr started its operations in the Egyptian market in May 2007 with a series of successes, being the first operator to present 3.5 G high quality services. The company were also the first to introduce 4G services to its customers, without needing to replace their SIM cards to activate it. This is in addition to the continuous improvement to its network.
 
Etisalat Misr offers premium international services, enabling its customers to enjoy competitive international calling rates to all countries across the globe. Etisalat also provides high-speed Internet services, ADSL for homes, while launching fixed landline services to become the first fully digital operator.
 
The company improved its users’ experience, becoming the main provider for the best customer experience in the Egyptian telecom market, according to many reports including the TRIM report that routinely measures the quality of services offered, the customer base and market share. The report concluded that the company’s market share has increased, proving it is the “Best Network in Egypt” given the services it provides.
 
Etisalat Misr believes that its employees are the main reason behind the successes it has achieved. This belief is showed by the sense of pride that Etisalat has towards its family members whom are constantly developed and supported.
 
 
Etisalat is committed to supporting, building and developing the communities it operates in, while working on improving their livelihoods. Etisalat believes that its success is driven by the success of the countries’ economies in which it operates, while strongly contributing to its development. Etisalat not only provides services and technologies that keep our customers connected, but also contributes to initiatives, which help maintain citizens’ health and encourage them to learn and explore what's new. Etisalat supports business development, innovation increase and keeping pace with ongoing changes.
 
Etisalat also pays special attention to sustainable development by participating in a large number of community initiatives, especially in the health sector. These projects include working to develop and improve the services system provided to citizens, including the application of information and communications technology in hospital systems, training of workers, doctors, and nursing teams and the renewal of facilities. This is in addition to providing them with the latest medical devices and equipment and supporting emerging projects in the health field.
 
Etisalat is one of the largest investors operating in Egypt, pumping over EGP50 billion over 12 years into developing its network and infrastructure. It also raised its capital by EGP4.5 billion from the company's main shareholders, reaching a total capital of EGP19.5 Billion EGP. These numbers and polices all enabled Etisalat to become the best and most powerful company in the Egyptian telecom market.

Executive Team

  • Gamal El Sadat: Chairman

    Gamal El Sadat serves as Etisalat’s Misr’s Chairman since its inception in the Egyptian market. He played a pivotal role in obtaining the operating license for the establishment of Etisalat Misr in 2007 as the third mobile operator in Egypt. Sadat has continued to lead the company through a series of successes, not only exceeding the targeted expectations but also transforming it to a great success model in the Egyptian market as a whole, succeeding to acquire two of the fastest Internet service providers in Egypt (EgyNet and Nile Online). Sadat is also the Chairman of the Egyptian-UAE Business Council which was founded after the decision of the Minister of Trade and Industry in February 2019 to form the Egyptian side of the council. Throughout his work experience, which extends to over a quarter of a century, Sadat established and managed many successful businesses both locally and globally. Sadat started his career as an engineering consultant in 1979 and soon became a board member of Osman Group. In 1986, Sadat joined the Bankers Training Program in Chase Bank in the United States of America and was granted an Investment Banking License. He then moved to Foreman Sales and Service as an investment banker, where he established a Middle East Department. In 1992, Sadat returned to his former position as a board member at Osman Group, as the Managing Director of Techno Mechanic. Finally, in 2004, Sadat founded the Mashreq Investment Group. Sadat graduated from Cairo University with a Bachelor’s degree in Chemical Engineering in 1979.

  • Hazem Metwally: Chief Executive Officer

    Engineer Hazem Metwally joined Etisalat Misr since the start of its operation in Egypt in 2007, as Chief Commercial Officer, and became the company’s CEO in 2015. Metwally has led the company through a series of achievements, which helped reshape the smartphone market in Egypt. He aided the company to acquire the largest share in terms of growth revenues and number of subscribers - attracting 1 million subscribers during the first 50 days of its launch, becoming one of the largest mobile operators in the Egyptian market. Metwally started his career back in 2001, working for several companies before becoming the Head of Consumer Marketing at one of the leading telecommunications companies, playing an undeniable role in developing smartphones products and components, through understanding consumers’ evolving needs and how to meet them effectively and successfully. Metwally graduated from Cairo University in 1991, with a Bachelor’s degree in Telecommunications Engineering.

  • Ehab Rochdy: Chief Financial Officer

    Mr. Ehab Rochdy joined Etisalat Misr in 2008 as its CFO. Rochdy established strategic objectives to increase the efficiency of its finance department through managing accounts, financial statements and forecasting company performance using advanced techniques. He also formulated new associated accounting policies and internal control systems to enhance the department’s performance. Rochdy brings more than 28 years of experience in finance and over 18 years in the GSM telecom industry to Etisalat. He formerly served as Vice President and CFO of PMCL (OT Pakistan), and as Financial Controller at Ernst & Young and one of the leading telecommunications companies in Egypt. Rochdy has extensive experience with local and offshore financial institutions and in raising company funds. He is also a member of the Egyptian Society of Accountants & Auditors, as he has managed major financing projects and acquisitions. He overlooked Etisalat Misr’s successful closure of an international syndication of USD1.3 billion, PMCL’s successful closure of an international high-yield bond of USD250 million and multi-sourced ECA financing for an aggregate amount of USD 650 million.

  • Khaled Murshed: Chief Technology Officer

    Engineer Khaled Murshed joined Etisalat Misr in 2013 as its CTO. In November 2016, Murshed assumed responsibility for the management of both technical and IT departments, which contributed to the development of the company's capabilities and helped achieve its objectives successfully, especially with the launch of the 4G network (LTE). Murshed possesses 19 years of experience in the Global System for Mobile Communications (GSM) field. He started his career with Etisalat UAE group in 1998, as part of the Smartphones Systems Planning Team. In 2004, Murshed joined the smartphone launch team in Saudi’s Mobily as its Planning Manager in the Western Region of KSA, achieving remarkable successes with the launch of the smartphone operating system during the Hajj season for the first time. This led to his candidacy and acquiring the title of Network Development Director in the Central Region (E2E). In 2008, Murshed moved to Saudi’s Du as Mobile Network Development Vice President, leading the Network’s Development four years later. Murshed graduated from UAE University with a Bachelor’s degree in Telecommunications Engineering in 1998.

  • Khaled Hegazy: Chief Corporate Affairs Officer

    In 2016, Khaled Hegazy joined Etisalat Misr as its Chief Corporate Affairs Officer. Khaled Hegazy’s responsibilities comprise managing corporate strategy, operational excellence, legal affairs, governmental relations, and international operations and carriers. Khaled also oversees the external and internal communications departments, which include public and media relations, corporate social responsibility and Etisalat Foundation. He also serves as Vice President of the Egyptian-UAE Council. Khaled brings extensive experience to his post at Etisalat Misr, starting his career as Vice President of PITO, a prominent commercial representation company that represents industrial firms from Europe, Asia and the United States-, and also heading External Relations for Procter and Gamble Near East. He then worked as External Affairs and Legal Director in one of the leading telecommunications companies in Egypt. Hegazy is an active member of the Egyptian business community and numerous forums and associations, including the International Economic Forum in Egypt, the American Chamber of Commerce, the Egyptian Business Youth Association and the Canadian-Egyptian Business Council. Hegazy holds an MBA in marketing and international business and a bachelor’s degree in mechanical engineering from The American University in Cairo.

  • Ahmed Yehia: Chief Commercial Officer

    Ahmed Yehia joined Etisalat in 2016 as Vice President Marketing, before becoming Chief Commercial Officer in 2018. Yehia has more than 21 years of expertise, starting his career in the telecommunications sector back in 1998. He also has over 15 years of experience in marketing and sales. For the past 11 years, Yehia has assumed many positions locally and globally in the sales & marketing fields at one of the leading telecommunications companies. Yehia acquired a bachelor’s degree in communications and electronics engineering from Ain shams University in 1997. Yehia also holds an MBA in Strategic Studies and International Business Management from the German University in Cairo acquired in 2009. He also holds different certificates, including the Advanced Management Program (AMP) from IESE Business School.

  • Khaled Zayan: Chief Business Officer

    Khaled Zayan joined Etisalat Misr in 2006, since then Zayan held several positions until holding his current title as the Chief Business Officer for Corporate and Government sectors. His responsibilities comprise of planning, implementing and developing all needed products, solutions and applications for the business development of the corporate and government sectors. Zayan started his career at Etisalat Misr as the Head of Consumer Marketing from 2006 to 2012. He then served as the Director of Strategic Planning from 2012 to 2017. With up to 25 years of experience in marketing, sales and information technology, Zayan has contributed to many of the company’s achievements, equipping him to make great strides in the field. Zayan has held various positions in Egypt and abroad, starting his career as a communications engineer at the Ministry of Information in Kuwait. He also served as Director of Marketing at one of the largest telecommunications companies in Saudi Arabia. Zayan received his Bachelor degree in Communications and Electronics Engineering from Cairo University in 1991.

  • Dalia El Gezery: Chief HR and Administration Officer

    Ms. Dalia Al-Gezery joined Etisalat Misr in 2019 as its Chief HR and Administration Officer. Her responsibilities include restructuring the regulatory framework, as well as developing numerous labor policies and human resources development, and creating a distinctive work environment for all company employees. El-Gezery is one of the most experienced and renowned specialists in HR resources development and the corporate consultancy field in Egypt and the Middle East. Since 2000, El- Gezery assumed several positions in senior HR management, non-executive board member roles, in addition to working as a consultant for several institutions, including international and local companies such as Orascom Group in Switzerland and Egypt, Lloyds Insurance UK and one of the leading telecommunications companies in Egypt. Al-Gezery completed her undergraduate studies with an Honors BA in Comparative Literature. She acquired a number of diplomas in specialized studies after her graduation, most notably Business Administration and Human Resources Diploma from the American University in Cairo. She is currently finalizing her Master’s Degree in Administrative Behavior from Henley Business School.