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Terms & Conditions

Return Policies

Privacy Policies

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Enter your order number below (sent to you in the confirmation Email and SMS) to be able to track your order

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Terms & Conditions

Warranties issued by manufacturers apply at the time of purchase and are contingent on the policy of the manufacturer or the manufacturer's agent without any liability to Etisalat.

All prices mentioned are in Egyptian pounds.

Credit cards will be debited in Egyptian pounds, and cash payments will only be accepted in Egyptian pounds.

In case of installment, the available amount should be sufficient to cover the order value.

Prices and availability are subject to change without prior notice.

Offers are subject to change without prior notice.

Etisalat is not responsible for any fees, shipping charges or other costs.

The customer must ensure the safety and closure of the product package upon receipt from the shipping company. In the event of receiving an unsealed package, no responsibility falls on Etisalat or the shipping company in the event of a problem with the product.

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Return Policies

• Return or exchange does not include any shipping charges
• All products must be returned in full and in their original closed boxes with all original parts and documents within 14 days of receipt, and returns will not be accepted without them.
• Return or exchange is done through Etisalat branches only.
• The purchase invoice or Etisalat shipping document must be present when returning or exchanging from the branch

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Privacy Policies

• In the case of purchasing a product using the Emerald Installment, the customer who owns the line must receive the product himself and sign the attached papers and a copy of National ID to ensure the rights of the customer.
• To receive the product, the customer must sign a copy of the shipping document with the representative of the shipping company, in addition to writing the national ID number next to the signature to ensure the rights of the customer and confirm receipt.

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