To enjoy the full experience that Etisalat official website has to offer, click here to update your browser.

My Etisalat (Account)
My Etisalat (Account)

Help

Do you need Personal or Business support? We are here for you

You're watching
  • How do I purchase an ADSL line?

    Visit your nearest Etisalat store with your national ID or dial 16511 and our team will deliver your router and contract.

    Did you solve the problem?
    Yes No

    Thank you!

    Contact Us

  • What if I have a question about my ADSL service?

    Call the dedicated ADSL customer care team at 16511..

    Did you solve the problem?
    Yes No

    Thank you!

    Contact Us

  • How do I choose the right plan for me?

    If you browse the internet and need several devices connected at the same time, the best plan for you is the unlimited rate plan.
    If you prefer the highest browsing and download speed available in the country with adjustable quota, then the best plan for you is the Tornado rate plan.

    Did you solve the problem?
    Yes No

    Thank you!

    Contact Us

  • How long does it take to activate ADSL service?

    Up to two weeks.

    Did you solve the problem?
    Yes No

    Thank you!

    Contact Us

  • Why has my Internet speed slowed down?

    Get the answer by calling the technical support team at 16511.

    Did you solve the problem?
    Yes No

    Thank you!

    Contact Us

  • How do I configure my router?

    We have prepared this step by step to assist you to configure your router depending on its type/model, it is available in through
    Also you can download this software to automate the router configuration.

    Did you solve the problem?
    Yes No

    Thank you!

    Contact Us

  • Can I change from one plan to another?

    Yes, but first make sure your bill is paid.

    Did you solve the problem?
    Yes No

    Thank you!

    Contact Us

  • Where do I pay may bill?

    At any Etisalat store, official reseller or online at the My Account section.

    Did you solve the problem?
    Yes No

    Thank you!

    Contact Us

  • How is the fair usage policy applied?

    The fair usage policy protects Etisalat ADSL customers and maintains the quality of the service by limiting the GB per plan monthly. When the maximum is reached, the speed of service will drop to 256 Kbps until the end of the month when it will return to its designated speed.
     
    Fair Usage Policy
    Speed Fair Usage
    1 MB 60 GB
    2 MB 120 GB
    4 MB 150 GB
    8 MB 200 GB
    16 MB 300 GB
     

    Did you solve the problem?
    Yes No

    Thank you!

    Contact Us